Policies
Return Policy
We want you to love your dress. If something is not right, here is how returns and exchanges work.
Returns within 14 days
You can return a dress within 14 days of delivery or in-store pickup. It must be unworn, unwashed and unaltered, with all tags attached and in its original packaging.
Exchanges
Need a different size or color? We are happy to exchange within 14 days, as long as the dress meets the return conditions above and the new size or color is in stock.
Final sale items
Some items cannot be returned or exchanged: dresses bought on sale, special-order and custom-ordered gowns, dresses that have been altered, and accessories that have been worn.
Refunds
Once we receive and inspect your return, we will email you to let you know if it is approved. Approved refunds go back to your original payment method within 5 to 10 business days.
Original shipping charges are not refundable.
Return shipping
Return shipping is paid by the customer, unless the dress arrived damaged or we sent the wrong item. We recommend a tracked shipping service. You can also return your dress in person at our shop in Fall River, Massachusetts.
Damaged or incorrect items
If your dress arrives damaged or is not what you ordered, contact us within 48 hours of delivery and include photos. We will make it right with a replacement, an exchange or a full refund.
How to start a return
Message us with your order number, the dress you want to return and the reason. We will reply with the next steps.
Contact usQuestions about a return?
Send us your order number and we will help.